overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cant offer you a full refund or exchange.
refunds
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. if unable to send in the original packaging, please ensure it is packaged safely and securely in either a box with added padding or a padded polymailer.
non-refundable items:
- as-is products
- sale products
- Downloadable products
- products imperfect and/or damaged due to user error
To complete your return, we require a receipt or proof of purchase.
exchanges
We only replace items if they are received defective or damaged. proof that it was received that way is required. If you need to exchange it for the same item, send us an email at pstlphnx@gmail.com and we will provide the return address for you.
shipping returns
To return your product, send us an email at pstlphnx@gmail.com and we will provide the return address for you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
need help?
feel free to send an email to pstlphnx@gmail.com for any questions and/or concerns!